This product is listed as “Self-hosted & Open Source”, which is why it does not necessarily have to be European.

Chatwoot is an open-source self-hosted live chat software. Besides their website chat integration, they offer an omnichannel panel that enables you to handle all customer requests from different platforms (website, email, social media, WhatsApp) from a centralized standpoint. Messages can be automatically tagged or assigned to people based on certain triggers, e.g., detecting the language of the message and assigning it to someone who speaks that language, or they can be answered by a customizable chatbot.

The self-hosting documentation can be accessed here.

Other products in category Live chat software
Userlike logo


Germany EU
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Userlike is a live chat software from Germany with a large feature set and a strong focus on GDPR. Some of the features offered are video calls and screen sharing direct in the browser, automatic translation, a chatbot and many integrations with services like slack or whatsapp.

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